24/7 Active Dispatch • ADA & TLC Certified

Safe, Reliable and Punctual Medical Transportation Across New York's 5 Boroughs

Specialists in transportation for medical appointments, hemodialysis, physical therapy and authorized Access-A-Ride services. We care for you and your loved ones with certified drivers and adapted vehicles.

event_available Book a Ride / Appointment call (347) 577-2429
  • accessible_forward Vehicles with Hydraulic Ramps
  • verified_user TLC & First Aid Certified Drivers
  • satellite_alt 24/7 GPS Monitoring

Immediate Request

Schedule a Ride

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Transportation Mode
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local_hospital
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Official Operations Base

6019 Roosevelt Ave, Ste 220, Woodside NY

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Coordination & Inquiries

[email protected]
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Service Area

Queens, Brooklyn, Manhattan, Bronx, Staten Is.

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Community Commitment

Human, Punctual and Compassionate Service

NEMT Medical Specialties

Services Designed for Health and Mobility

We cover scheduled and routine trips with ADA-compliant vehicles and rigorous hospital-grade disinfection protocols.

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Start Transportation driver helping an elderly patient step out of the van in front of a medical clinic in New York
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Specialized Medical Appointments

Visits with cardiologists, oncologists, routine preventive checkups and recurring treatments with guaranteed wait and return.

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Dialysis & Therapy Centers

Fixed schedules and strict on-time priority with door-to-door assistance, so patients arrive rested for treatment.

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ADA Compliant accessible

Access-A-Ride & Wheelchairs

Adapted vehicles with ramps, four-point securement systems and drivers trained in patient assistance.

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Nurse and driver helping a patient in a wheelchair from the hospital to an accessible van with a ramp
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Hospital Discharges & Surgeries

Comfortable, monitored rides from hospitals back home after outpatient procedures or hospital stays.

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Comprehensive Metro Network

Full Coverage Across New York's 5 Boroughs

Our headquarters in Woodside, Queens gives us a strategic position to reach major medical and residential complexes in minutes.

Woodside Operations Base

Queens

Priority access and dispatch base on Roosevelt Ave. Fast service to Elmhurst Hospital, Mount Sinai Queens, NewYork-Presbyterian Queens and residential communities in Flushing and Jackson Heights.

Frequent Areas & Medical Destinations:

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    Headquarters Frequent destinations

    navigationHeadquarters: 6019 Roosevelt Ave

    Woodside, NY 11377 (2nd Floor, Suite 220)

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    Our Core Values

    Why Families and Medical Centers Trust Start Transportation NYC

    Health can't wait and can't be neglected. We've designed every stage of the medical trip to eliminate anxiety, guarantee physical safety and treat every person with the dignity and care they deserve.

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    100% Certified Fleet

    Full compliance with NYC TLC, NEMT and Americans with Disabilities Act regulations.

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    Absolute Punctuality

    We monitor real-time traffic on New York's bridges and avenues to ensure early arrival for therapy and dialysis.

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    Human Door-to-Door Service

    Personalized assistance from inside the residence to the clinic waiting room, including help with ramps and elevators.

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    Health Plan Coordination

    We work with health plans, authorized Medicaid NEMT brokers and transparent private-pay arrangements with no hidden fees.

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    Bilingual Drivers

    Trained staff fluent in Spanish and English, providing clear communication and comfort for Spanish-speaking patients.

    Official Medical Coordination

    Detailed Transportation Request

    Fill in the patient's or case coordinator's details so we can assign a vehicle with the right equipment.

    Special Medical Requirements

    Direct Contact

    Headquarters & Operations

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    Main Address:

    6019 Roosevelt Avenue, Suite 220
    Woodside, NY 11377

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    Phone & Dispatch:

    (347) 577-2429
    Available 24 Hours / 7 Days a Week

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    Public Transit Access:

    61st St - Woodside Station (7 train and Long Island Rail Road - LIRR), just 2 blocks away.

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    Medical Emergency Notice

    Our services are Non-Emergency Medical Transportation (NEMT). If the patient is experiencing a critical or life-threatening medical situation, call 911 immediately.

    Patient Stories

    Voices of the New York Community

    "My mother goes to hemodialysis three times a week in Elmhurst. Start Transportation has never let us down; the driver comes up to help her with the wheelchair and always arrives calm and smiling."
    RM Rodrigo MendietaPatient's Family Member • Woodside, Queens
    "As a discharge coordinator in Manhattan, on-time transportation is essential to free up beds. Start Transportation's dispatch is flawless and transparent."
    EM Lic. Elena MoralesMedical Social Worker • Manhattan
    "I use a power wheelchair and the securement system in their van is very safe. The driver speaks perfect Spanish and is extremely respectful."
    GC Guillermo D. CastilloFrequent Rider • Brooklyn

    Common Questions

    Frequently Asked Questions

    call(347) 577-2429
    How far in advance should I schedule my medical ride? add

    We recommend scheduling at least 24 to 48 hours in advance to ensure the best vehicle assignment. However, our 24/7 dispatch line handles unexpected needs and same-day hospital discharges.

    Can a family member or aide ride with the patient? add

    Yes, one companion or personal caregiver rides at no additional cost. Please let us know when booking so we can guarantee the right seating in the assigned vehicle.

    Which areas of New York City do you cover? add

    We cover all 5 boroughs: Queens, Manhattan, Brooklyn, the Bronx and Staten Island, plus inter-borough trips to and from the major medical centers in the New York metro area.

    How does the service work if I have Medicaid or a health plan? add

    We work with case coordinators, authorized NEMT brokers and New York State health programs. You can share your plan number so we can guide you on service assignment, or ask your broker to assign your trip to Start Transportation NYC Corp.

    Is medical transportation covered by NYS Medicaid, and who is the broker in NYC? add

    Yes, NYS Medicaid covers non-emergency medical transportation to covered healthcare services at no cost to eligible members. In NYC, rides are coordinated through Medical Answering Services (MAS). When scheduling with MAS, you or your medical case manager can request Start Transportation NYC Corp as your preferred transportation provider.

    Are your vehicles equipped for wheelchairs and stretchers? add

    Yes, our specialized fleet includes Wheelchair Accessible Vehicles (WAV) equipped with ADA-compliant commercial hydraulic ramps or lifts, 4-point Q'Straint securement systems, and TLC-certified drivers trained in safe boarding and door-through-door assistance.